Return & Refund Policy

Zest Western is operated by ANIU LLC, a company registered in the United States. For return or refund assistance, email support@zestwestern.com with your order number.

30-Day Returns

You may request a return within 30 calendar days of receiving your order. For change-of-mind returns, items must be unused, unworn, free from damage caused after delivery, and returned with their accessories and original packaging where reasonably available. Please include proof of purchase. After receiving return instructions, send your return within 14 calendar days, unless we agree otherwise or applicable law provides a longer period.

Return Address and Shipping Costs

Returns are sent to our return facility in China. Contact us before shipping your return so we can provide the correct address and instructions. Do not use the sender address on the parcel or our registered business address as a return address unless we specifically instruct you to do so.

For change-of-mind returns, you are responsible for return postage to China. International return postage can be significant; you may obtain a quote from your carrier before deciding to return. Original delivery charges are generally not refundable for change-of-mind returns, except where applicable law requires otherwise. We do not charge a restocking fee. We will not deduct return postage a second time when you have already paid the carrier directly. If we provide a paid return label for a change-of-mind return, any agreed deduction will be disclosed before you accept it.

Incorrect, Damaged, Defective or Misdescribed Items

Please contact us as soon as reasonably possible if your order is incorrect, incomplete, damaged, defective, or materially different from its description. Provide your order number and, where practical, photos or a short video to help us assess the issue. We will arrange an appropriate remedy, such as a replacement or refund, at our expense, including reasonable return costs where a return is required. Contact us before paying to return an affected item. Prompt reporting helps us investigate; it does not remove your statutory rights if an issue is reported later.

Cancellations

Contact us promptly if you wish to cancel or change an order. If the order has not shipped and we can stop fulfillment, we will cancel it and issue a full refund without a cancellation fee. Once dispatched, we usually cannot intercept it; contact us for assistance and follow the returns process after delivery. Please do not refuse delivery as a substitute for an arranged return.

Inspection and Refunds

We aim to inspect returns and notify you of the outcome within 3–5 business days after receipt. Once approved, we will initiate your refund to the original payment method within 3–5 business days. Your bank or payment provider may take additional time to post the credit. These processing estimates do not extend any shorter refund deadline required by law. If you have not received a refund confirmation within the stated period, contact us.

Care and Manufacturing Defects

Damage caused by misuse, accidental damage, unauthorized alterations, or normal wear is not covered as a manufacturing defect. Water exposure does not automatically remove rights relating to a pre-existing defect. This section does not exclude remedies for goods that were defective or misdescribed when supplied.

EU and UK Consumers

Where statutory distance-selling cancellation rights apply, you may notify us within 14 calendar days after delivery that you wish to withdraw, subject to lawful exceptions. You may inspect goods as you would in a shop; a deduction may apply for diminished value caused by handling beyond what is necessary. We will reimburse payments, including the cost of our least expensive standard outbound delivery where required, within the applicable statutory deadline. We may withhold reimbursement until we receive the goods or evidence of dispatch, whichever occurs first, where permitted. The disclosed customer-paid return costs apply to change-of-mind returns; they do not apply where we are responsible for faulty or misdescribed goods.

Nothing in this policy limits any mandatory consumer rights available under applicable law.