Shipping Policy
Zest Western is operated by ANIU LLC, a company registered in the United States. Orders are fulfilled from our warehouse in China.
Order Processing
We normally process orders within 2–3 business days after payment confirmation. Orders are generally dispatched on the next business day after processing is complete. We process and dispatch orders Monday through Friday, excluding public holidays. Processing time is separate from transit time. Any product-specific production or preorder lead time will be disclosed before purchase.
Estimated Transit Times
- United States: approximately 7–15 business days after dispatch.
- Other supported destinations: approximately 10–20 business days after dispatch.
These are estimates, not guaranteed arrival dates. Customs inspections, carrier disruptions, holidays, and remote destinations may cause delays. If we cannot dispatch within the promised period, we will notify you, provide an updated estimate, and offer the option to agree to the delay or cancel for a full refund as required by applicable law.
Destinations and Shipping Charges
We ship to destinations available at checkout. Available shipping methods and charges are shown before payment. Free shipping is available on eligible orders over US$70, subject to the destinations and shipping options displayed at checkout. Any destination-specific exclusions or additional charges will be shown before you place the order.
Tracking and Delivery
When available, we will email tracking details after dispatch. Carrier scans may take time to appear. Delivery may be made by a local postal service or courier. Follow any carrier instructions for collection or redelivery.
Address Changes
Please provide a complete and accurate delivery address, including apartment or unit information. Contact support@zestwestern.com promptly to request a correction. Changes cannot be guaranteed after processing or dispatch. If an incorrect address or uncollected parcel causes a return, contact us to discuss redelivery or refund options and any actual, applicable costs before further arrangements are made.
Delays, Lost Parcels and Delivery Issues
If your order exceeds its estimated transit time, tracking stops updating, or a parcel is marked delivered but you cannot locate it, email us with your order number. We will help investigate with the carrier. For delivered scans, check household members, safe locations, and the local carrier while we investigate. A delivered scan alone does not prevent you from reporting a problem. If a parcel is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund based on the circumstances and applicable law.
Customs and Taxes
Taxes collected by us are shown at checkout. Unless expressly included at checkout, import duties, customs charges, and destination taxes assessed by local authorities are the recipient's responsibility. Customs may request additional information. Contact us if you need assistance with shipment documentation.
Nothing in this policy limits any mandatory consumer rights available under applicable law.